Student Systems and Data Analyst

Job Description

The Post

The University is embarking on an exciting transformation of our student systems infrastructure over the next two years and during the project we are committed to maintaining our business-as-usual activities and require additional resources to continue to deliver the service.

This fixed term role will provide support for the ongoing statutory development, operation and maintenance of the Tribal SITS product, working in partnership with the stakeholders and subject experts to provide effective technical solutions across all system users. This fixed term post is part of Academic Registry and sits within the Student Systems and Data area of the team which is responsible for ongoing maintenance and continued enhancement of the University’s student and curriculum systems and the management of module evaluation and statutory data sharing and reporting, including student returns to HESA.

There are two Student Systems and Data Analyst posts in the team and both contribute across the range of activity of the student systems and data area, particularly managing activity in respect to the maintenance in our core student and curriculum systems which support the operational administrative teams with business processes across the student lifecycle from application to graduation.

This post takes a leading role working alongside the other team members under direction from the Student Systems Manager in managing the system infrastructure and data quality to support the student lifecycle, and operates in collaboration with other areas of Student Academic and Corporate Services, and with colleagues from other service areas in order to support a streamlined approach.

This post is based at our Stirling Campus with weekly attendance and hybrid arrangements.

Description of Duties

• Conduct systems and business analysis and provide business process support to software upgrades and new functionality implementation, plan, co-ordinate and schedule BAU testing and sign off in line with software release schedules, issue resolutions and liaising with the IT product development team on further resolution from UAT testing to live system
• Provide system infrastructure support to business areas and troubleshoot complex systems and data errors across the suite of student systems. Which includes:
  • Amendments to SRL configurations
  • Creation or amendments of SRL’s, Vistas, workflows and batch processes
  • Creation and Amendment of operational reports
  • Implementation of new and revised functionality
  • Troubleshoot system integration errors
  • Data imports
• Provide end-user systems support including managing the student systems support requests and service desk resolution within service level agreements, liaising with internal information services and or software supplier helpdesk as to technical support where required
• Plan an active role in system governance, ensuring regulations and deadlines are met, including Maintaining the organisational hierarchies and appropriate reference data within student systems, to ensure they correctly reflect the University’s organisational data coding structures
• Work in line with data quality arrangements and procedures to contribute to ensuring the quality of the data held in the student record system
• Contribute as required to the management of the Module Evaluation process and system infrastructure, including in relation to user interfaces, permissions, system data retention, and the creation of Module Evaluation surveys via extraction transfer and data manipulation from source systems, survey data management and dashboard reporting and required system
  enhancements
• Work comfortably with numerous forms of complex data, designing and preparing criteria for reports, and supporting colleagues to produce routine types of information and respond to relevant Freedom of Information requests
• Provide support to the Student Systems and Data Officers in maintaining security profiles and user permissions across systems, to ensure users have the appropriate level of access, and that appropriate user security documentation is maintained and work collaboratively with colleagues in Information Services on data security compliance as required
• Perform regular system administration and housekeeping activities to ensure the integrity of data and system performance. Including coordinating high level system roll forward for a variety of data sets in the student management system ensuring system functionality is maintained

Please see attached Job Description for full duties of the role.