Student Experience Team Member

Job Description

Lead with heart. Create a home. Make an impact.

Location: Glasgow West

Contract Type: Permanent

Working hours: 37.5 hours per week, working 5 days out of 7 between the hours of 7am and 10pm. Weekends will be required on a rota basis.

Salary: Competitive + bonus + benefits

As a Student Experience Team Leader, you’ll play a key part in delivering an outstanding student living experience and overseeing daily operations for your property. You’ll work closely with Student Experience Managers, facilities and housekeeping teams, ensuring your team provides excellent service and maintains a safe, welcoming environment. Leading by example, you’ll support students as they settle into university life, resolve day to day issues, and drive operational efficiency to meet performance goals. Every shift brings something different from coaching and supporting your team across multiple sites, to managing emergencies or stepping in as the duty manager. You’ll balance leadership with hands on problem solving, keeping things running smoothly and your team feeling supported every step of the way.

Your impact

• Lead and support the Student Experience Team to deliver a safe, consistent, and caring environment.
• Provide line management and leadership to your team – conducting performance reviews, managing attendance, conduct, and performance, and supporting their growth and development.
• Be responsible for setting objectives, creating rotas, and managing holidays to ensure effective cover and operational excellence.
• Contribute to cluster performance by delivering key business KPIs.
• Act as the point of escalation for incidents and ensure every situation is managed calmly, professionally, and with care.
• Keep our spaces clean, tidy, and well maintained – taking pride in every detail.
• Collaborate with the day and night teams to ensure a seamless student experience across shifts.
• Build connections with students, supporting welfare and responding promptly to their needs.
• Plan and deliver on site events and activities to help foster a sense of belonging and community.
• Drive local sales activity and help to meet occupancy and revenue targets.

Your background

We’re looking for curiosity, openness to learning, and the drive to make a difference. Whether you’re solving problems, leading change, or supporting our students day to day, it’s your attitude and approach that will help shape something bigger.

• Bring a people focused, supportive approach to leadership.
• Be able to guide and motivate others, even in challenging moments.
• Stay composed and solutions focused in fast moving or high pressure situations.
• Have previous experience managing a team, including supporting performance, wellbeing, and development.
• Preferably, have previous experience in customer service, hospitality, accommodation, retail roles – but this isn’t essential. What’s most important is your ability to connect and act with integrity.
• Exceptional communicator who listens actively, conveys ideas clearly, and uses appropriate tone and language in all interactions.
• Collaborative team player who respects diversity and works well both independently and with various internal stakeholders.

Benefits

• A performance related bonus paid twice a year.
• 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent).
• A generous pension scheme where contributions between 4% and 11% depend on how much you save.
• Life assurance worth 4 times your salary.
• Share save scheme giving you access to purchase Unite Students shares at a discounted rate.
• Enhanced Family Leave – including 18 weeks full pay for birthing parents and 4 weeks for non birthing parents.
• Medicash (Health Cash Plan) – access to claim back the cost of routine and medical care, such as dental, optical, physio, etc.
• An Employee Assistance Programme (EAP) to ensure that you’re supported as much as possible when you need it.
• Free volunteering day per year.
• Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium.
• 20% student rent at any of our direct let properties for your children, siblings, their children, or any student who depends on you.