Store Colleague

Job Description

About JD Group

Born in 1981, JD Group has grown into a leading global omni channel retailer in sports fashion, outdoors, and gyms. Initially established with a single store in the Northwest of England, the company now operates across multiple international markets and is listed on the London Stock Exchange, a proud member of the FTSE100 since 2019. Our vision is to become the world’s most trusted and dynamic omni channel retailer in the sports and outdoor industry.

Role Overview

As a Store Colleague, you’ll play an important role in delivering an outstanding customer experience every day, helping customers feel valued, supported, and excited about our products. You’ll bring energy to the shop floor by greeting customers confidently, keeping displays sharp, replenishing stock, and maintaining high service and presentation standards. With a positive attitude, great teamwork, and a passion for helping people, you’ll help keep the store running smoothly and showcase the high standards we are known for.

Key Responsibilities

• Welcome customers with confidence and energy, offering friendly support and helping them find the products they love.
• Use in store devices to check stock, share product options, and support the full customer experience.
• Keep the shop floor clean, tidy, and fully replenished-making sure displays stay fresh and on brand.
• Support day to day store tasks, including till work, restocking, and following all safety and store guidelines.

Skills & Experience Required

• A positive, enthusiastic approach suited to a fast paced, customer focused retail environment.
• Strong communication skills, with confidence engaging customers and working as part of a team.
• Willingness to learn, take on new tasks, and grow your skills in a supportive store environment.
• Flexibility to work various shifts, including weekends, evenings, and busy seasonal periods.

Desirable Attributes

• A genuine passion for JD’s brands, trends, and the latest products.
• Proactive attitude, with the confidence to approach customers and support sales opportunities.
• Strong attention to detail, ensuring the shop floor always looks sharp and ready.
• Self motivation, with a desire to improve and progress within JD Group.

What We Offer

We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues-regardless of background, identity, or lived experience-can thrive and contribute meaningfully. As part of our successful and continually evolving company, you’ll be encouraged to embrace and uphold our strategic priorities: putting people first, fostering digital innovation, staying deeply attuned to our customers, and pursuing operational excellence.

We also offer the following benefits:

• Incremental holiday allowance
• Staff discount on qualifying purchases across Group retail stores and online
• Exclusive colleague bike discount scheme
• Discounted gym membership
• Personal development opportunities to learn and develop at work
• Access to apprenticeships and accredited qualifications