Job Description
JOIN OUR 5 STAR SPA TEAM
We are seeking a passionate and professional part time Spa Therapist to deliver exceptional guest experiences through high-quality spa and beauty treatments tailored to individual needs. You will create a relaxing environment, provide personalised care, and confidently promote spa treatments and retail products while maintaining the highest standards of service and professionalism.
Accountabilities Guest Experience & Service
- Deliver exceptional five-star guest service in line with hotel standards.
- Create a warm, relaxing, and personalised spa experience for guests.
- Conduct guest consultations and provide tailored treatment recommendations.
- Build positive guest relationships to encourage repeat business and loyalty.
Treatments & Technical Responsibilities
- Perform a range of massage and beauty treatments to a high professional standard.
- Provide aftercare advice and recommend suitable treatments and products.
- Maintain treatment rooms and equipment to spa hygiene and presentation standards.
Sales & Operations
- Promote spa treatments, packages, and retail products confidently.
- Support reception duties including bookings, enquiries, and payments.
- Maintain accurate guest records and follow spa operational procedures.
Health, Safety & Hygiene
- Maintain excellent cleanliness, hygiene, and sanitisation standards.
- Follow all health and safety regulations and spa procedures.
Personal Qualities
- Passionate about customer service and creating memorable guest experiences.
- Professional, warm, and personable with excellent communication skills.
- Well-organised, flexible, and able to work both independently and within a team.
- Maintains exceptional grooming and presentation standards.
Knowledge, Experience & Qualifications
- Previous experience in a similar role within a luxury spa environment.
- NVQ Level 3 in Beauty Therapy (or equivalent) or working towards it.
- Skilled in massage therapies, facials, manicures, and pedicures.
- Flexible to work evenings, weekends, and public holidays as required.
Benefits & Rewards
- Competitive hourly rate, based on experience
- Employee discount on dining and stays
- On-site parking
- Complimentary staff meals and uniform
- Monthly Employee of the Month recognition
- Gratuities (shared, monthly through Tronc)
- Comprehensive training and clear opportunities for progression within the department.