SME Credit Specialist – Leicester

Job Description

Role Overview

As a Credit Specialist, you’ll be part of our SME credit operations family and have the most important job – wowing our customers. You’ll work with our business customers, owning the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer’s journey.

Key Responsibilities

• Talk to our business customers about their debt, problem solving to provide affordable solutions to help reduce their debt and collect payment.
• Become an expert in collections and support customers with everything from billing to meter exchanges to achieve a positive outcome for the customer and the payment of their bill.
• Provide exceptional customer service over the phone and via email.
• Own a portfolio of our business customers’ debt, using the skills and knowledge you’ll learn to make commercial decisions for the benefit of our customers and our business.
• Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions.
• Thrive in a fast paced environment, supported by state of the art technology and a team that always has your back.

Required Qualifications

• Passionate about delivering an exceptional customer experience to our business customers.
• Resilient and excited to tackle complex problems, collect payment and reduce debt.
• Great communicator with strong English skills (written and verbal).
• Ability to navigate challenging conversations.
• A team player who thrives in a fast paced environment.
• Confident in making decisions and embracing change.
• Previous customer service experience is desirable; full training will be provided if you’re new to energy.
• A proactive mindset and a passion for making a difference.

Benefits & Compensation

• Starting salary of £25,983, with specialist pathways to advance to Pro (£27,856) and Expert (£28,785) through technical training.
• Flexible and hybrid working arrangements: Monday – Friday 9am – 5pm, with 2-3 days a week in our hubs that feature fully equipped kitchens, free snacks, drinks and fresh fruit.
• 26 days of annual leave plus bank holidays, with the option to purchase an additional 2 weeks’ holiday.
• Generous pension contribution.
• Time off work to celebrate your birthday.
• Family friendly policies, including paid fertility leave, neonatal leave and equal parent leave.
• Supportive inclusion networks and a market leading benefits package.
• Basic DBS check required; role is not visa sponsorable under the UKVI points based system.
• Contract options: full time (37 hours) and part time (minimum 30 hours per week).

Additional Information

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. Our inclusion networks provide valuable opportunities for connection and collaboration. Welcome to E.ON Next, where we power a sustainable future and make energy work for everyone.