Showroom Manager


Job Description


Our client is the largest importer of ceramic and porcelain tiles in Scotland and a family business. Continued commercial success means their business is now seeking to hire a Showroom Manger to manage the current team based in their head office at Murrayfield, and with showrooms in Dundee and Inverness also. Their products are mainly sourced in Italy, Spain and the UK and they supply a range of commercial and retail customers across Scotland and the UK.

They are seeking a customer-focused Tile Showroom Manager to lead their showroom operations. The ideal candidate will be responsible for creating an exceptional showroom experience for clients whilst driving sales and achieving revenue targets. If you have creative flair with a passion for interior design and home décor this could be the ideal environment for you.


  • Manage day-to-day operations of the tile showroom, including staff supervision, inventory management, and showroom maintenance.
  • Provide exceptional customer service by assisting clients in selecting the right tiles for their projects, offering design advice, and addressing any inquiries or concerns.
  • Train and develop showroom staff to ensure product knowledge, customer service excellence, and sales proficiency.
  • Develop and implement sales strategies to achieve revenue targets and maximize profitability.
  • Create visually appealing displays and showroom layouts to showcase our product range and inspire customers.
  • Collaborate with the marketing team to execute promotional campaigns, events, and showroom promotions.
  • Monitor showroom performance metrics, including sales performance, customer satisfaction, and inventory turnover, and take corrective actions as needed.
  • Build and maintain relationships with architects, designers, contractors, and other key stakeholders to drive business growth and referrals.
  • Stay updated on industry trends, product innovations, and competitor activities to provide insights and recommendations for continuous improvement.
  • Ensure compliance with company policies, procedures, and safety standards.

You should have experience in retail management, preferably in the tile or home improvement industry or similar. With good leadership and team management skills, you will need to show a focus on coaching, mentoring, and motivating staff. You ll need excellent communication, interpersonal, and customer service skills and a track record of achieving sales targets and driving revenue growth. This role will suit a solution driven person the ability to find solutions to challenges and to work in a fast-paced environment and handle multiple priorities effectively. Proficiency in MS Office and familiarity with inventory management software. Flexibility to work occasional weekends (perhaps 1 in every 3) and some ad hoc evenings as needed.

On top of your annual salary, you can expect a good benefits package, monthly paid bonus, career development and support with training as needed in a friendly work environment. To apply please contact Katie Hydes at ESS Recruit.