ServiceNow Business Analyst: Drive ITSM/CSM Optimizations

I.T. & Communications
Glasgow
September 7, 2026
Permanent
Urgent

Job Description

Infotel UK is seeking a ServiceNow Business Analyst to bridge business stakeholders and technical delivery teams in Glasgow. The role involves analysing processes, refining requirements, and translating them into actionable ServiceNow user stories and configurations, across ITSM, CSM, or HRSD modules.

You will drive workflow optimisation while aligning customisations with platform best practices. The candidate will collaborate with developers, testers, and end users to design UAT scripts, define

Location

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