ServiceNow Business Analyst – ITSM/HRSD, Flexible Work

Job Description

Infotel is seeking a ServiceNow Business Analyst in the UK to bridge business stakeholders and technical teams. You will analyse processes, refine requirements, and translate them into ServiceNow user stories and configurations across ITSM, CSM, and HRSD.

You will drive workflow optimisation while aligning with platform best practices, participating in gap analyses and creating end-user reports and training materials.