Service Management Architect: End-to-End Value

Job Description

SSE plc is seeking an IT Service Management Process Architect to shape and evolve a tooling-aligned Service Management framework across the end-to-end service value chain and digital experience. You will articulate how processes, tooling and governance fit together and support performance and service outcomes.

Working with a wide range of stakeholders, you will help define interface patterns, drive roadmap governance, and contribute to continual improvement while balancing short- and longer-term