Service Lead – Customer Experience & Team Leadership

Job Description

Trek in Edinburgh is seeking a Service Lead to shape the in-store service experience and be the main contact for customers needing support, delivering warmth, clarity and confidence at every interaction.

As the operational lead, you will manage workflow, staff, and performance metrics, empowering your team to deliver Trek’s hospitality and ensuring service orders are handled efficiently. This role suits someone energetic, customer-focused, and eager to drive shop growth.