Service Engineer

November 2, 2024
Urgent

Job Description

Location: Edinburgh/ East Scotland
Reports To: Regional Service Manager
Job Type: Full-Time

About Us: Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

Job Summary: We’re looking for a Service Engineer based in East Scotland/Edinburgh. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Service Managers.

Key Responsibilities:

  • Ensure agreed Franke UK Technical Standards and Processes are adhered to
  • On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
  • Highlight Technical skills gap.
  • Highlight customer skills gap.
  • Managing stock levels
  • Managing customer relations at a site level
  • Keeping up to date with all company admin and courses
  • Highlight issues where Account Support is required due to ongoing Customer Issues

Requirements:

  • Ability to demonstrate an understanding and experience in remit of the Field Engineers role
  • Minimum 2 years experience working in the coffee machine or vending industry
  • Competent using phone and laptop
  • Excellent communications skills.
  • Personal integrity.
  • Analysing and prioritising skills.
  • Understand when to inform and when to escalate issues.
  • Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.

Why Join Us:

  • Opportunity to work in a collaborative and innovative environment.
  • Professional growth and development opportunities.
  • Competitive salary and benefits package.
  • Be part of a company committed to excellence and innovation.

REF-(Apply online only)

Location