Service Desk Pro: First-Line IT Support (Scotland)

Job Description

Qualifications Scotland is seeking a Service Desk Analyst to join the Service Delivery team in Scotland. You will provide first-level IT support for staff, diagnosing problems, initiating fixes, and escalating when needed.

The role covers hardware and software installation, troubleshooting, and ensuring service levels are met, with a focus on delivering a great customer experience.

Ideal candidates will have SCQF level 6 or equivalent experience and strong analytical skills.