Service Delivery Manager – Seafood

I.T. & Communications
Midlothian
July 16, 2026
Permanent
Urgent

Job Description

Service Delivery Manager – Seafood (Global) The Opportunity

We are looking for an experienced and driven Service Delivery Manager – Seafood to lead global delivery across our seafood assurance programmes.

This is a senior leadership role with full accountability for ensuring audits are delivered on time, to the highest technical standards, and in line with customer and commercial expectations. You will play a key role in shaping a scalable, high performing global delivery model while maintaining strong technical credibility across fisheries, aquaculture, and supply chain assurance.

What You’ll Be Doing Global Service Delivery Leadership

  • Lead and coordinate seafood audit delivery across multiple regions
  • Maintain a clear, end to end view of delivery performance, risks, and capacity
  • Establish governance, planning cycles, and escalation frameworks
  • Ensure consistent execution of standards and client expectations globally

Capacity Planning & Workforce Development

  • Own global demand and capacity planning across seafood programmes
  • Build and maintain a strong, technically capable auditor network
  • Identify capability gaps and lead recruitment of seafood auditors
  • Ensure the right mix of skills, accreditations, and geographical coverage

Technical Leadership

  • Act as a technical authority for seafood assurance delivery
  • Ensure alignment with key global standards (e.g., fisheries, aquaculture, and supply chain schemes)
  • Drive auditor competence, training, and calibration
  • Provide support on complex audits and technical escalations
  • Optimise auditor deployment and utilisation across regions
  • Balance technical capability, client demand, and seasonal cycles
  • Drive performance against KPIs including utilisation, on time delivery, and customer satisfaction
  • Deliver against revenue, margin, and cash flow targets
  • Improve efficiency, reduce delivery risk, and maximise audit throughput
  • Align workforce strategy to support margin and cost control

Governance & Quality

  • Ensure compliance with accreditation and scheme requirements
  • Maintain consistency and quality across all audit programmes

Leadership & Stakeholder Management

  • Lead global teams through delivery managers and technical leads
  • Build a high performance, accountable, and collaborative culture
  • Work closely with Sales, Technical, Finance, and Operations teams
  • Manage delivery, technical, and client escalations

What We’re Looking For

  • Proven experience in service delivery, audit operations, or a comparable leadership role
  • Strong understanding of seafood production systems (fisheries, aquaculture, or supply chain)
  • Experience working with certification or assurance schemes
  • Demonstrated ability to manage global teams and complex operations
  • Strong commercial awareness and financial accountability
  • Excellent stakeholder management and communication skills

Location

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