Senior Service Desk Analyst – Human-Centered IT Support

Job Description

LCP, an award-winning actuarial and analytics consultancy, is recruiting a Senior Service Desk Analyst in Edinburgh with hybrid working. You will join a front-line team blending traditional support with automation and AI-driven improvements, focusing on delivering an exceptional user experience across the firm.

In this role you will guide users, coordinate escalations, coach colleagues, and help identify root causes and opportunities for automation while staying up-to-date with technology trends