Senior Pharmacy Support Worker – Pharmacy Services

Job Description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

This role is not eligible for visa sponsorship under the UK points based immigration system. As such, applicants must already have the Right to Work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post.

The role:

Band 3- Senior Pharmacy Support Worker (Primary Care)

Glasgow City North East HSCP

Pharmacy Prescribing Team

About the Role

An exciting opportunity has arisen within Glasgow City (North East) HSCP for a motivated and enthusiastic Pharmacy Support Worker, to join our Primary Care Pharmacy Team.

As a Senior Pharmacy Support worker you will play a vital role in helping prescribing teams deliver the GGC pharmacotherapy service across North East Glasgow. You will undertake routine tasks which will require a degree of technical expertise under the supervision of Pharmacists and Pharmacy Technicians.

Duration, Location, and Working Pattern:

• This is a permanent, full time post of 36 hours per week.
• The shift pattern for this post is Monday to Friday, 09:00 to 17:00.
• Shortlisted applicants will be required to attend an initial assessment centre at the Calton Heritage and Learning Centre, 423 London Rd, Glasgow G40 1AG (date tbc). Those successful at progressing to the second, interview stage, will be required to attend for interview on Wednesday 10th June 2026.

Key responsibilities:

• To support the Primary Care Pharmacy Team in pharmacotherapy activities and the promotion of cost-effective prescribing and implementation of cost-effective initiatives.
• The role will include prescription management within GP practices and provide organisational support to the cluster and/or HSCP pharmacy team members.
• To undertake Level 1 (non-clinical) medication reviews following an agreed protocol, highlighting issues (such as non-concordance) to pharmacy technicians and pharmacists and suggesting resolutions to agreed issues (such as dose alignment).
• Working to standard operating procedures to facilitate medicines reconciliation and making changes to patient records.
• In partnership with pharmacy team and GP practice colleagues to consider, agree and implement improvements to practice prescription (acute and repeat) processes.

• Act as first point of contact for queries from community pharmacy, triaging to appropriate colleagues or resolving where possible to agreed protocols.

Be point of contact for the pharmacy team on areas such as supply problems, issues with prescriptions. The role will be to triage the information to the most appropriate member of staff.

Knowledge, training, qualifications and/or experience required to do the job:

Essential Criteria

• Previous or current experience working with medicines and/or in a healthcare environment.
• Excellent written and verbal skills (Standard Grade English or equivalent as a minimum).
• Computer literate with good general IT skills eg Word and Excel and ability to learn new systems.
• Problem solving ability.
• Demonstrates and maintains high level of accuracy and attention to detail.
• Ability to maintain utmost confidentiality regarding GP practice and patient information.
• Recognise limits of own role and understand when and who to refer to when necessary.
• Able to manage own workload, which may include working alone, under direction of senior team members, as part of the multi-disciplinary team.

Desirable criteria

• Driving license due to travel requirements.

This role is not eligible for visa sponsorship under the UK points based immigration system. As such, applicants must already have the Right to Work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post.

This post may close earlier than the closing date if a high number of applications are received.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e learning and classroom based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.