Senior operations analyst – Trading

Job Description

The role

We’re looking for a Senior Operations Analyst to join our high-performing team – someone with a keen eye for spotting patterns, getting to the root cause of issues, and driving meaningful improvements. In this role, you’ll take ownership of the most complex operational issues, working collaboratively across operations, and, when needed, product and engineering, to resolve them swiftly and sustainably. You’ll have previous experience working in an investment platform. You’ll be the subject matter expert (SME) for key processes throughout the trading lifecycle, helping the wider team stay confident in our platform’s performance and compliance. This is a hands-on role, ideal for someone who thrives in a fast-paced, tech-led environment and enjoys a balance of daily delivery and long-term improvement work.

On a typical day, you will be

• Leading the resolution of complex trading operational issues, from triage through to root cause analysis and remediation




• Coordinating cross-functional investigations into incidents, identifying improvements that prevent recurrence.




• Working closely with product and engineering to ensure fixes are embedded in our technology where appropriate




• Acting as the team’s go-to expert for high-risk or intricate processes, supporting colleagues with escalations and training




• Working with the wider operations team to develop processes for error correction and monitor profit and loss.




• Supporting daily outcomes as needed, including controls testing – contributing to a high-performing team




• Championing strong operational controls and CASS, COBS, MIFID compliance, even as we scale.

This role is for you if

• You have a background of working within a Trading Operations team and an understanding of trade flows across funds and exchange traded instruments.




• You’re a confident problem-solver who enjoys digging into detail and getting to the bottom of issues




• You’re comfortable working across multiple items, acting as the driving force to resolution and improvement




• You thrive on autonomy, take ownership of outcomes, and follow through on what you start.




• You’re technically minded. Strong Excel skills are essential. Knowledge of Looker and MS Power Platform is desirable but not essential.




• You enjoy coaching others, sharing your knowledge, and lifting the team around you




• You’re clear and confident in your communication – whether writing an incident report or explaining an issue to a colleague

This role isn’t for you if

• You rely on a lot of top-down direction. Here, you’ll have a lot of freedom and ownership of your role, and you’ll be expected to shape your own progression




• You’re not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet




• You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen




• You don’t like change. You’ll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty

What’s in it for you

We offer a generous mix of benefits for the things that really matter to our people, including:

A salary between £40,000 and £45,000 – dependant on experience + reviewed annually

27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave

Two volunteering days per year

Length of service award – one month paid sabbatical at eight years

6% employer pension contribution, and life assurance

Private medical insurance with AXA Health

Enhanced Parental leave

MacBook and up to £500 home office set up budget

£750 per person learning budget

Option to work abroad for up to six weeks a year

Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace

Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan, will writing offering via Octopus Legacy and Seccl invest (our own platform for you to manage your investments)

Perkbox – Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts.

Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing

Our culture

We’re proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation.

Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team.

Interview process

Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team):

• First stage – 45 mins competency-based interview with the hiring manager & Trading Ops Senior Analyst




• Second stage – 30-45 mins interview linked to our culture and operating principles

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out and you should expect to hear back from us within one to two weeks of applying.

Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If this sounds like your kind of thing, we encourage you to apply even if you don’t tick every box. We’d love to hear from you!