Job Description
Senior Customer Deployment Specialist
Location: UK (Remote with occasional travel to UK & Europe)
Sector: Healthcare / Medical Technology / AI
About the Company
Our MedTech client helps healthcare organisations unlock the value of AI by providing access to a broad portfolio of market-leading imaging and operational AI solutions through a proven, enterprise-grade technology platform.
Seamlessly integrated into existing clinical systems, the platform simplifies the deployment, management, and scaling of both third-party and custom AI applications-reducing implementation time, cost, and ongoing operational overhead for healthcare providers.
The Role
The Senior Customer Deployment Specialist plays a critical role within the Customer Operations function, leading complex customer implementations and accelerating adoption of the platform across clinical environments.
This is a hands-on, customer-facing position requiring deep technical expertise in healthcare IT, clinical system integration, and cloud infrastructure. You will own deployments end-to-end, working closely with clinical, technical, and non-technical stakeholders to ensure high-quality, secure, and timely delivery.
Key Responsibilities
Software Deployment & Configuration
- Lead complex platform and third-party application deployments from initiation through post-implementation review
- Configure and optimise deployments to meet performance, security, and customer-specific requirements
- Champion deployment best practices aligned with regulatory, quality, and compliance standards
Architecture & Technical Leadership
- Design and oversee enterprise healthcare IT architectures integrating PACS, RIS, EMR, AI solutions, and cloud-native services
- Lead implementation of HL7 v2 and DICOM workflows, with future expansion to FHIR standards
- Share deployment learnings with Solution Architects to continuously improve delivery standards
Technical Stakeholder Engagement
- Work closely with customers and partners to gather technical and integration requirements
- Act as a trusted subject matter expert, building confidence through clear technical guidance
Platform Management
- Maintain and support Windows Server and Linux-based systems, ensuring platform stability, performance, and security
Healthcare Data Standards & Integration
- Enable seamless data exchange between imaging modalities, hospital systems, and external partners using DICOM and HL7 v2
Interoperability & Web Services
- Implement APIs and web services to support interoperability across healthcare systems
Tooling & Scripting
- Develop and maintain scripts (Python, Bash, PowerShell) for automation, monitoring, and integration
- Create and improve internal tooling to enhance deployment consistency, efficiency, and security
Troubleshooting
- Respond rapidly to system issues, conduct root cause analysis, and implement corrective actions
Collaboration & Mentorship
- Partner with Product, Engineering, and Customer Success teams to influence deployment readiness
- Mentor junior team members and promote a culture of continuous improvement
Documentation & Compliance
- Maintain detailed technical and deployment documentation
- Adhere to all information security and acceptable use policies
Essential Experience & Qualifications
- Significant experience in Healthcare IT, including enterprise software implementation
- Degree in Computer Science, Software Engineering, or equivalent industry experience
- Proven leadership delivering large-scale, complex deployments
- Strong understanding of clinical workflows and system integration
- Experience deploying software in virtualised environments (VMware, Hyper-V)
Technical Expertise
Microsoft Technologies
- Expert-level Windows Server (2016+), Active Directory, scripting, and security
Linux Technologies
- Expert-level Linux (Ubuntu, Red Hat, CentOS) including scripting and security
- Strong experience configuring GPU resources in virtualised environments
Containers
- Deep experience deploying Dockerised applications using Docker and Docker Compose
Healthcare Standards
- Strong knowledge of DICOM, HL7 v2, VNA, PACS, and RIS systems
Web Services & APIs
- RESTful services, XML, JSON
Cloud Infrastructure
- Hands-on experience with AWS, Azure, or GCP (VMs, networking, security, storage)
Networking & Security
- Solid understanding of networking, firewalls, VPNs, and healthcare data security
- Experience working in regulated industries
Desirable
- Cloud certifications (AWS, Azure, or GCP)
- Kubernetes deployment and operations experience
- Integration engines (e.g. Mirth, Rhapsody)
- Infrastructure as Code (Terraform, ARM, Bicep)
- Configuration management and monitoring tools
Personal Attributes
- Strong ownership mindset with the ability to drive delivery independently
- Excellent communication and stakeholder management skills
- Structured, analytical, and detail-oriented approach
- Collaborative, curious, and committed to continuous learning
- Comfortable managing multiple projects and priorities
Deployments are primarily remote, with occasional travel to customer sites in the UK and Europe (historically limited).
