Senior Client Operations Lead – Delivery & Automation

Job Description

SmartPA is seeking a senior operations leader to run day-to-day delivery for a major client account, partnering with the Key Account Manager to free up strategic focus. You will identify bottlenecks, drive improvements, and coordinate with QA, automation and AI teams to deliver reliable service.

Ideal candidates have 5+ years leading teams, strong communication, and hands-on experience with AI tools. You will steward cross-functional work, maintain high data integrity, and manage multiple time