Security Officer – Facilities

Job Description

Role Overview

The Security team will be responsible for ensuring the safety of all patients, staff, and the general public at Royal Alexandra Hospital (RAH) in Glasgow. This is achieved by providing a secure and supportive environment that balances essential security measures with the need to maintain a therapeutic atmosphere.

The security team will provide 24/7 security cover and will be expected to respond to emergency and ad-hoc incidents, providing presence as required via pagers, phone calls, or verbal report. The post holder will work unsupervised, using their own initiative to respond to competing demands and priorities, dynamically assessing each incident and applying violence reduction and de escalation techniques in line with NHSGGC policies and legislation.

Regular supervision is provided whilst on duty; the post holder will also liaise with senior ward staff or service managers as needed.

Duration, Location, and Working Pattern

• Part time positions available: 1x 30 hours, 2x 22 hours
• Location: Royal Alexandra Hospital
• Permanent contract

Key Responsibilities

• Ensure the risks of a security incident are minimized, including routine patrols across the site.
• Respond to emergency security alerts in a timely manner.
• When first alerted to a situation, use knowledge and expertise to maintain patient, staff, and visitor safety, consulting more senior personnel at the earliest opportunity.
• Provide security, protection, safety, and support to staff, patients, and visitors within the hospital campus.
• Remove individuals from the hospital site when they pose a risk to patient care or others.
• Enforce the non smoking policy and ensure staff, patients, and visitors move away from entrances as required.

Knowledge, Training, Qualifications and Experience

• Excellent communication and interpersonal skills.
• Excellent customer care skills.
• Ability to work unsupervised or as part of a team.
• IT skills.
• Completion of internal training programme covering hold and restraint, breakaway techniques, conflict management, de escalation, detainment, restraint, AWI, CCTV, and GDPR.
• Knowledge of NHSGGC security policies and procedures.
• Terrorism awareness training in line with ACT.

Benefits

• Minimum of 27 days annual leave, increasing with length of service, plus public holidays.
• Membership of the NHS Pension Scheme, including life insurance benefits.
• Salary sacrifice car benefit scheme.
• Development opportunities including study bursaries, e learning, and classroom based courses.
• Enhanced pay for working public holidays.
• NHSC discounts on a wide range of goods and services.
• Confidential employee support and assistance, including counselling and psychological therapies.

Equal Opportunity

NHS Greater Glasgow and Clyde encourages applications from all sections of the community and promotes equality, diversity and inclusion. We are proud of our diverse workforce.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces community and recognise military skills, experience and qualifications throughout the recruitment and selection process.