Job Description
About The RoleThe security officer is accountable to the Operations Manager. You will ensure exemplary standards of security and customer service are provided to the BM/OM, Tenants and visitors to the site always. You are the public face of the security team and should act with professionalism always, a flexible can-do attitude is essential in this highly influential role. Scope of Role:
- To be part of a team in a roster pattern.
- To readily interact with all visitors / tenants within the buildings, delivering a world class customer focused service.
- Carry out regular patrols of the estate as detailed in the security assignment instructions, being proactive and always following the company security strategy.
- Ensure compliance with all company procedures, processes and external bodies including enforcement agencies and auditory bodies.
- Ensure a timely response to all security issues and events.
- Be professional, pleasant, friendly, courteous and helpful always whilst carrying out duties to the highest levels.
- To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
- To ensure that the estate is a safe and non-threatening environment for all visitors / tenants.
- Ensuring all incidents are managed in accordance with company and estate policies and procedures.
- Liaising with BM/OM and neighbouring security teams, proactively reacting to incidents and ensuring colleagues are fully briefed and supported.
- To deal efficiently and effectively with emergencies including protect activity, fire and bomb scares ensuring the onsite team and client are always kept fully informed.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with company and estate polices.
- To provide regular liaison and timely feedback and report any event that may be detrimental to the fulfilment of the provision of security to the Soft Services Manager.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Ensure a timely response to all security issues and events. Personal Attributes
- Good verbal and written communication skills.
- Able to articulate clearly and credibly with the management, tenants, public and all staff.
- Must have an outgoing personality and ability to communicate with the public in what is a customer focused and engaging role.
- Capability to work unsupervised and take responsibility.
- Aptitude to remain calm under pressure.
- Must be able to attend work in line with shift pattern through own transport or public transport and have ability to be flexible with shift start and finish times.
About The CompanyOCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
