Secretary – Social Work Administration Team With Discharge Team

Job Description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role: Join NHSGGC as a Secretary within our Social Work Services team. This is an exciting opportunity to contribute to patient care by supporting hospital Social Work staff in a fast paced and meaningful environment. You will play a vital role in ensuring efficient communication, coordination and administration that directly impacts patient discharge and wellbeing. Working collaboratively across hospital sectors, you will engage with a wide range of stakeholders, including patients, families and healthcare professionals. NHSGGC offers a supportive and inclusive workplace where your contribution is valued and your development encouraged. If you are organised, compassionate and thrive in a dynamic setting, this role offers a rewarding career within public service.

NHSGGC may be able to provide visa sponsorship for certain roles, subject to the post meeting the relevant eligibility criteria. Sponsorship is not guaranteed and will be determined on a case by case basis following interview and during the pre employment verification process. Applicants must state their current right to work in their application.

Duration, Location, and Working Pattern

Full Time, Permanent
Location: Glasgow Royal Infirmary/ Queen Elizabeth University Hospital
Shift Pattern: Monday to Friday, 0830 am to 0430 pm

Key Responsibilities

• Provide a high-quality and comprehensive secretarial and administrative service to the Social Work Team, ensuring efficient support to patient care
• Manage telephone and face-to face enquiries from patients, relatives, carers and staff, prioritising and directing appropriately
• Accurately log and process referrals, maintaining up-to date records across Social Work systems
• Maintain and update Social Work databases and electronic patient case files, ensuring data accuracy and confidentiality
• Extract, collate and summarise data to support the production of reports relating to delayed discharges
• Prepare draft minutes of meetings and support communication across multidisciplinary teams
• Coordinate information sharing with internal teams and external agencies to ensure timely and effective service delivery

Knowledge, training, qualifications and/or experience required to do the job

• HNC or SVQ III in Secretarial Studies, Business Administration or equivalent relevant experience
• Strong IT skills, including proficiency in Microsoft Office packages
• Advanced keyboard skills with a high level of accuracy and attention to detail
• Excellent organisational skills with the ability to prioritise workload effectively
• Strong communication skills with the ability to interact professionally with a wide range of individuals
• Ability to work under pressure and meet deadlines in a busy environment
• Understanding of confidentiality and data protection requirements within a healthcare setting

What we offer

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e learning and classroom based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

NHS Greater Glasgow and Clyde recognises the importance of work life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full time hours can be accommodated, flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

NHS Greater Glasgow and Clyde has pledged its commitment to being a Forces Friendly Employer by signing the Armed Forces Covenant. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.