Sales Professional – Live chat

Job Description

Starting Salary: £12.71 per hour (flexible with industry experience)

Location: Glasgow City

Full time: 40 hours per week

Fully on site

Chisholm Hunter is one of the UK’s multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’.

At the heart of everything we do are our HEART values – Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.

Position

As a Sales Professional for Live Chat you will be responsible for providing ‘cut above’ customer support via live chat, email, and outbound phone calls. This role requires a proactive approach to sales, excellent customer service skills, and a passion for helping customers find the right products while maximizing sales opportunities. The Sales Professional will have a strong understanding of Chisholm Hunter’s products, sales processes, and compliance requirements while maintaining an outstanding customer experience.

Key Responsibilities include:

• Engage with customers via live chat, email, and phone to provide outstanding service and sales support.
• Maintaining departmental KPIs including process accuracy, customer satisfaction, response times and sales.
• Build genuine relationships, manage expectations, and deliver on promises.
• Proactively upsell and cross-sell products, including our exclusive insurance packages.
• Become an expert in our luxury jewellery range and sales techniques.
• Ensure compliance with company standards and GDPR regulations.

Requirements

Qualifications & Experience:

• Previous retail experience would be advantageous
• Passion for jewellery, gemstones, and precious metals
• Excellent interpersonal skills with the ability to engage and connect with clients.
• High attention to detail and accuracy

Other information

• Excellent career development opportunities and a clear development path
• Accredited industry training and qualifications (fully-funded)
• 29 days holiday per year
• Company life assurance of three times your salary for all colleagues