Sales Assistant

Job Description

Overview

Would you like to be part of a retail team that is community based, offers amazing choice and genuine sustainability? Look no further – join us as a Sales Assistant in Fort William. This is a part time role working 10 hours a week in one of our busy clothing stores. The stores are fast paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis. Candidate must be fully flexible, Sunday working required.

What does this role involve?

As a Sales Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role; we’re looking for someone who will deliver a first class customer service experience. It’s a fun, fast paced environment where no two days are the same and everyone works as a team.

• Engage with customers, providing exceptional service and promoting our charity’s mission
• Organise and merchandise donated stock creatively to maximise sales potential
• Collaborate with our E Commerce team to maximise online sales
• As a Keyholder, you’ll be the go to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience
• You’ll need to be 18+ years old to apply for this role.
• This role can be physically demanding and will involve moving a high volume of donation bags.

You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

What are we looking for?

• Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
• You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor.
• Able to work well under pressure and on your own initiative in a dynamic and fast paced environment.
• Attention to detail in everything you do.
• Positive, creative, confident, customer service focused and passionate about sustainability.
• You’ll be comfortable with tech, able to use a till, PC, smartphone and e mail with ease.

Key requirements

• Full flexibility to work weekends and bank holidays, including Sundays.
• 18+ years old.
• Ability to lift and move donation bags.

Benefits

We have a strong culture of internal progression and will actively support you to develop your career.

• 38 days annual leave (plus the option to sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream – early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc.)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers