Sales Advisor
Job Description
Responsibilities
- Warmly welcome every customer and immerse them in the world of Hotel Chocolat.
- Discover customers’ needs and reason for their visit through friendly conversation.
- Delight customers through product demonstrations and tasting sessions, checking for allergens.
- Close the sale and confidently recommend additional products such as gift bags.
- Thank customers for shopping, ensuring they leave happy.
- Process transactions, refunds and exchanges at the till.
- Respond to customer feedback.
- Work with team to support deliveries and stock management, keeping the delivery area clear and tidy per health and safety guidelines.
- Maintain the appearance of the store and café areas to a high standard.
- If in a café area: prepare hot and cold drinks, ice creams and snacks per guidelines, keep area clean, and focus on upselling to customers.
- Support the success of the store and team where possible.
Benefits
- £13.05 per hour.
- Incentives based on performance.
- 50% unlimited staff discount to treat yourself and your friends and family.
- 70% discount on stay at our hotel in St Lucia.
- Chance to develop yourself personally, working in an exciting, innovative, and expanding company with real career progression.
