Role: Customer Partner (Housing Officer – Landlord)

Job Description

Salary: £23,598 – £25,401 per annum plus £286 monthly car allowance

Location: Flexible/ Hybrid -North Lanarkshire ML2 7BL

Job type: Permanent, part time- 21 hours

Job Ref: ID1962 – NEW

Closing Date: Monday 2nd December 2024

Are you looking for an exciting and challenging role in a progressive Housing Association?

Trust has a new and exciting opportunity for a part time Customer Partner (Landlord). This is a Housing Officer role based at our Wishaw office but on a hybrid basis of home/office working. You will be supporting our customers who are located in Wishaw, North Lanarkshire.

As the face of Trust to our customers, you will be driven and enthusiastic, with a passion for delivering an exceptional front line housing management service. A familiar face within the neighbourhoods in which you operate, you will be empowered to make the right decision at the right time, ensuring seamless service delivery, right first time for every customer.

With a good working knowledge of the housing sector, including experience of arrears management, void and allocations, estate management and anti-social behaviour. You will have excellent written and verbal communication skills and have excellent computer literacy skills with experience of Microsoft Office applications.

In return for your enthusiasm and commitment we will offer you: –

· 21 hours per week with flexi-time on a permanent contract, working Wed/Thurs/Fri

· Competitive salary of £23,598 – £25,401 per annum

· Car Allowance of £286 per month

· Access to paid training & continued personal development

· A choice of pension scheme with employer contributions

· Generous holiday entitlement

About Trust Housing

Trust Housing Association is a national housing, support, and care provider, offering a range of accommodation and support services. We have over 4000 properties across 23 local authority areas from the Highlands and Islands to Dumfries & Galloway.

If you have the necessary skills, experience, and drive to deliver exceptional customer experiences and would like to be part of our future delivering our new exciting and innovative strategy we would love to hear from you. If you would like an informal chat about this role please contact Tracey Fyfe Customer Experience Manager, on 07850415162 or at traceyfyfe@trustha.org.uk.

To apply for our role as Customer Partner (Landlord) please complete our online application form no later than 12 noon on Monday 2nd December.

We can only accept candidates residing in the UK who already have the right to work documents. All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence. Unfortunately, we are unable to offer sponsorships for international applicants, or candidates currently working in the UK on a sponsored visa as we are unable to assist with renewal upon expiry.

Blended Working

Trust operates a blended/hybrid working approach and you will have the opportunity to work flexibly from both a remote location (‘home’) and your contractual workplace (‘office’) should you choose to do so. We have offices in Edinburgh, Glasgow and Wishaw and developments across Scotland.

Trust is an Investor in People Platinum accredited employer and a fantastic place to work.

We are an equal opportunities employer and welcome applications from all sections of the community.

Trust Housing Association is a Registered Scottish Charity- SC009086