Retention Specialist: Build Loyalty & Boost Revenue (Hybrid)

Job Description

Focus Group in Bellshill is seeking a Customer Loyalty Executive to enhance customer retention by addressing the needs of at-risk accounts. You’ll proactively engage with customers to resolve issues and demonstrate the value of staying with us. Strong communication and problem-solving skills are essential.

The ideal candidate has experience in customer service, particularly in handling complaints. The role includes a hybrid working model after the probation period, and various employee benefits such as 24 days annual leave and discounts.