Job Description
Retail Store Manager – Aberdeen
We are seeking a commercially minded and inspiring Retail Store Manager to lead a dynamic team within a showroom environment. This position requires a proactive and people-focused leader who can drive sales, elevate team performance, and deliver exceptional customer service.
You will be responsible for the overall success of the store, setting clear expectations, and nurturing a culture of continuous improvement and high achievement. Through your leadership, the team will be empowered to exceed customer expectations and sales targets, supported by a strong training ethos and a highly motivational approach.
In return for your dedication, you will benefit from an industry-leading, uncapped bonus scheme with a realistic on-target earning of up to £55,000 per annum.
Key Responsibilities
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Lead all aspects of showroom performance, with full responsibility for hitting and exceeding sales targets.
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Inspire and coach your team to maintain a high-performance culture focused on results and excellent customer care.
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Regularly provide coaching, training, and feedback to support the development of sales advisors and assistant managers.
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Recruit, onboard, and retain top talent by delivering a structured and engaging induction experience.
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Maintain full compliance across key operational areas including health and safety, data protection, financial processes, and regulatory standards.
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Ensure the showroom is always well presented, welcoming, and compliant with all trading requirements and promotional campaigns.
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Provide expert guidance to customers across a wide product range, ensuring a tailored and consultative shopping experience.
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Promote and utilise omnichannel tools and digital platforms to support customer decision-making and increase engagement.
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Oversee the day-to-day operations of the store, ensuring all activity is aligned with best practice and operational efficiency.
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Work with merchandising and visual presentation teams to ensure displays are up to date and optimised for customer appeal.
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Hold regular team meetings to share updates, address challenges, and align colleagues with business goals.
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Analyse sales trends and performance data to identify growth opportunities and implement effective strategies.
Skills and Experience
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Experience managing a high-performing retail store, ideally in a furniture or big-ticket environment.
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Proven ability to lead and develop a sales-driven team within a target-led setting.
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A hands-on leader who sets the tone on the shop floor and leads by example.
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Excellent communication and people-management skills with the ability to inspire confidence and commitment.
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Familiarity with relevant compliance standards, including FCA, GDPR, health and safety, and financial processes.
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Commercially astute with the ability to interpret data and translate it into actionable business plans.
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Passionate about delivering an engaging and personal customer experience.
Working Hours
This is a full-time role working 40 hours per week across 5 out of 7 days, including weekends. One weekend off is provided in every six-week rota cycle.
This position may be ideal for individuals with experience as a Sales Manager, Branch Manager, Showroom Manager, or similar leadership roles within retail.
Employee Benefits
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Uncapped commission scheme with realistic on-target earnings
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Exclusive staff discount on products post-probation
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20 days annual leave plus bank holidays
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Additional paid day off for your birthday or chosen celebration
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Opportunities for hybrid working depending on business needs
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Access to discount programmes across retail, dining, entertainment, and holidays
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Matched pension contributions up to 4%
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Life assurance worth twice your annual salary
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Structured learning and development programmes to support career growth
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Confidential employee support and counselling services
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Free on-site parking
If this role is of interest please apply today and we shall be in contact to discuss your application and next steps.
