Retail Sales Assistant

Job Description

Travel Service Partner – Glasgow Airport

Location: Glasgow Hours: 37.5 per week Shift work between 4am and 10pm (Monday to Sunday) Pay: £13.50 per hour + monthly bonus Contract: Permanent, Full Time

Responsibilities

• Welcoming customers, building relationships and delivering fantastic customer service.
• Understanding what matters most to each customer and helping them with their travel money needs.
• Putting your training into action and offering expert advice on our products and services, converting interest into sales.
• Consistently work towards achieving and exceeding team sales targets.
• Working in a fast paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Working together as a team driving performance, delivering excellence and celebrating success together.
• Following company processes and paying attention to detail to ensure everything stays on track.

Qualifications

• A great communicator who has a passion for great customer service.
• Someone who actively listens to understand our customer needs and create a fantastic customer experience.
• A positive, can do attitude where no challenge is too big and a desire to make a difference each day.
• A real team player who’s ready to learn, grow and develop as part of our amazing team.

Benefits

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings offered at preferential corporate rates.
• Wellbeing support: Programmes to help with physical, mental, and financial wellness.
• Flexible shifts: We offer a variety of flexible shift patterns to suit different lifestyles, with a request for reciprocal flexibility and optional overtime during busy seasons.
• 25 days holiday plus bank holidays (pro rata).
• Monthly bonus: Earn extra when you hit your targets.
• Pension plan: With Scottish Widows.
• Career development: Access to training, learning pathways, and internal opportunities to grow.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.