Restaurant Manager

Job Description

Dakota Hotel based in South Queensferry are seeking a hospitality professional with a passion for great food and wine for the role of Restaurant Manager; an exciting rare opportunity.

CONTRACT AND PAY RATE

The gross annual salary is up to £35,000, inclusive of anticipated tronc payment plus an annual incentive bonus to earn up to £2,500.

The role carries a permanent contract of a minimum of 45 hours per week, working any 5 days out of 7, which includes evenings and weekends.

PRIMARY ROLE RESPONSIBILITIES

Reporting to the F&B Manager, the Restaurant Manager is responsible for driving and leading the levels of service delivered within the restaurant with a strong focus on training the team to continuously improve service standards. The primary responsibilities of the role include:

• Run services within the restaurant through breakfast, lunch or dinner, offering the highest levels of service to all guests. Have a hands on approach to service and hosting, driving standards at all times.
• Drive the commercial running of the restaurant including writing the wine list, working closely with the Head Chef to provide guest feedback on our dishes, managing payroll by writing the rota, managing the bookings diary, sequencing service, and driving a culture of sales through service.
• Communicate effectively with all other departments, especially the Bar and Kitchen, to ensure a smooth service. Work with Reception to increase resident to diner ratios and to provide guests with the full Dakota Experience.
• Work closely with HR to support the journey of a team member by being involved in the interview process, ongoing training, holding appraisals, and conducting frequent one to one meetings. Implement training plans and deliver on the job training to drive the smoothest, most polished levels of guest service throughout the F&B operation.

BENEFITS

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

• Special discounts on stays and dining at any Dakota
• Access to the Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations, and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
• Support from in house Mental Health Champions
• Additional holiday day on the first anniversary of employment
• Family friendly flexible working options
• Meals on duty and uniforming
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
• Accredited, certified compliance training given on employment
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
• Opportunities to undertake internal and external training courses, including potential for in house Apprenticeships

ABOUT DAKOTA HOTELS

Our location, Ferrymuir, Queensferry, South Queensferry EH30 9QZ is easily accessible by train (15 min walk from Dalmeny Train Station) and by bus (frequent stops at Ferrymuir Retail Park). Complimentary parking is available for both employees and guests. Dakota Hotels is a 130 bedroom boutique hotel with a destination cocktail bar, a brasserie style grill, and three event spaces.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

• At least one year’s experience as an Assistant Restaurant Manager or above in a similar calibre full service restaurant, with experience in writing rotas, delivering training, and daily people management
• Minimum of four years experience working in restaurants
• Demonstrable experience in writing wine lists, developing team members, and F&B revenue maximisation
• Comprehensive knowledge of wines and high end service standards. Certification in WSET level 2 or above is beneficial
• A confident leader with a hands on approach to leading a team
• An outgoing personality with effective communication skills
• Ability to work at pace and be proactive for the duration of your shift
• An enthusiastic individual who will promote our culture of positivity
• A task oriented individual with pride for the work you do and attention to detail
• Flexible with shift patterns and available around the needs of our business
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team