Restaurant Host

Job Description

Host/Hostess

Location: Grand Café, Scotsman Hotel, Edinburgh

Job Type: Full-Time / Part-Time

About Us

Located within the iconic Scotsman Hotel in the heart of Edinburgh, The Grand Café is a vibrant dining destination where timeless elegance meets contemporary hospitality. From relaxed breakfasts and leisurely lunches to afternoon tea, evening dining, and handcrafted cocktails, we pride ourselves on delivering exceptional food, drinks, and service in a beautiful historic setting.

At The Grand Café, our team is at the heart of everything we do. We are passionate about creating memorable experiences for every guest through warm hospitality, attention to detail, and genuine care. If you’re enthusiastic, personable, and enjoy working in a fast-paced environment, we’d love to welcome you to our team.

Key Responsibilities

• Welcome guests with a warm and friendly attitude.
• Manage reservations and maintain an organized seating plan.
• Escort guests to their tables and provide menus.
• Assist with reservations and guest inquiries.
• Coordinate with servers and management to ensure efficient table turnover.
• Maintain a clean and organized host stand and entrance area.
• Handle guest concerns professionally and escalate issues when necessary.
• Thank guests as they leave and invite them to return.

Qualifications

• Previous experience in hospitality or customer service is preferred but not required.
• Experience using Collins, Design My Night & OpenTable is an advantage but not required – full training will be provided.
• Excellent communication and interpersonal skills.
• Friendly, positive, and professional demeanor.
• Ability to multitask in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Availability to work evenings, weekends, and holidays as needed.

We’re Looking For Someone Who Is

• Passionate about delivering excellent customer service.
• Dependable and punctual.
• Calm under pressure.
• A team player with a positive attitude.
• Well-groomed and professional in appearance.