Job Description
Repairs & Factoring Admin Assistant
Location: Glasgow
Salary: EVH Grade 5
Contract: Full-time
Department: Finance / Factoring
Reporting to: Factoring Team Leader
Are you organised, people-focused, and great at keeping things moving behind the scenes?
Do you enjoy helping customers, solving problems, and being the first point of contact in a busy repairs/factoring environment?
We’re looking for a Repairs & Factoring Admin Assistant to join a warm, supportive team and play a key role in delivering an excellent service to factored homeowners.
About the Role
As the Repairs & Factoring Admin Assistant, you will be the friendly and efficient first point of contact for owners, contractors, and internal teams. You’ll support the Factoring Team with a mix of customer service, repairs coordination, and general administration.
Your day-to-day will include:
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Being the first point of contact for calls, emails, and queries from factored owners
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Logging and processing repairs, answering repair-related questions, and raising proposed works
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Supporting the administration of factoring complaints and responding to service queries
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Providing admin support for Written Statements of Service
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Liaising with contractors, suppliers, and local authorities
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Assisting with owners’ meetings and keeping records and property/owner data up to date
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Issuing welcome packs to new purchasers
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Taking card payments and setting up/amending direct debits
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Working closely with the Property Team on repair requests
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General admin duties to keep the service organised, smooth, and efficient
This role is ideal for someone who thrives in a busy, customer-focused environment and loves keeping everything running like clockwork.
What We’re Looking For
We’re seeking someone who brings a blend of strong admin skills, great communication, and a warm, customer-first approach.
Essential skills & qualities include:
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Excellent IT skills, especially Excel
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Strong communication and interpersonal skills
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A customer-centred, confident, and friendly manner
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Ability to work well across teams and build positive relationships
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Proactive problem-solving
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Highly organised, great with record-keeping, and able to manage your own workload
Experience we’d love to see:
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Background in repairs administration or property services
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Experience within a factoring service
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Administration experience within a housing association or property factor
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Use of property/repairs systems
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A basic understanding of common technical/property terms
Interested?
Please apply now or email (url removed)
RG Setsquare is acting as an Employment Business in relation to this vacancy.
