Remote IT Service Desk Analyst – KPI Driven Support

Job Description

Circle Health Group is seeking an IT Service Desk Analyst to join their team. Fully remote with occasional travel, 37.5 hours per week. Base salary £24,947 per year plus a monthly bonus of 15% based on KPIs.

You will support a large user base with Windows 10/11, Microsoft 365, and Active Directory, and use ITSM tools such as ServiceNow and Freshdesk. The role emphasizes customer service and KPI delivery. Applicants should have at least three years’ experience, be self-motivated, organized, and