Regional Service Engineer – VTE

Job Description

Position

Regional Service Engineer – VTE

Location

Field based – covering Scotland and the North of England

Job Type

Full Time, Permanent – Monday to Friday, 39 hrs per week

Benefits

• OEM Training
• appreciation
• job satisfaction
• job security
• company van
• fuel card
• optional personal use
• uniform
• tools
• paid from door to door
• company credit card
• local patch
• optional overtime
• holiday buy and sell scheme
• electric/hybrid vehicle salary sacrifice scheme
• cycle to work scheme
• discounted gym membership
• access to perks app
• health benefits
• and more

Key Responsibilities

• Completion of PPM servicing and repairs on medical devices as instructed by Line Manager, including LOLER and thorough examinations where appropriate.
• Ensure service schedules are complete, issues reported to Line Manager and that local customer requirements are met.
• Complete warranty repairs and upgrades.
• Ensure that the allocated vehicle is cleaned to Arjo’s Infection Control Procedures and that company policy on the general upkeep of the vehicle is carried out.
• Carry out service itinerary in accordance with Company and Service procedures, whilst seeking to optimise use of time and minimise associated costs by organizing and prioritising own workload.
• Ensure that all tasks are carried out in compliance with relevant statutory legislation and local policies and codes of practice including Health and Safety, COSHH and safe working procedures, reporting any incidents.
• Undertake fault diagnosis, rectification and maintenance on electrical/mechanical equipment.
• Work to and understand the relevance of Key Point Indicators.
• Complete and submit all relevant documentation accurately on a hand held device and within agreed timescales to meet Service Level Agreements.
• Liaising with the customer, once work is allocated giving notice of visit with an agreed date and time.
• On arrival at the customer’s premises, to inform staff of reason for visit and request permission before carrying out required work so tasks are undertaken in a professional and safe manner.
• Requisitioning of materials as necessary for the completion of works.
• Upon completion of required work, to ensure work area is clean and tidy, parts and chemicals are disposed of in line with site instructions and relevant documentation is fully completed, correctly authorised and required copies left with authorising employee.
• Feedback any recommendations to Arjo following visits to customers premises. On an ongoing basis contribute ideas and observations in a constructive manner that may support ongoing improvement in Arjo products and services.
• Ensure personal appearance and levels of hygiene are of an exemplary standard in keeping with the Company’s market area and ethos.
• Maintain all tools, spares and equipment within his/her care in a safe working condition highlighting anything unsafe to the Regional Service Manager immediately. Any losses, breakages or excess wear and tear should be reported to the Regional Service Manager to authorise FSE to obtain replacements.
• Highlight to senior managers any shortcomings, malpractice or dishonesty contrary to company policies and procedures discovered in the course of carrying out duties.
• Follow infection prevention and control policies to protect patients, staff and visitors from health care associated infections.
• Ensure compliance with Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) and agreed Service Contracts with regards to Provision and Use of Work Equipment Regulations (PUWER) 1998. Ensures that all materials and equipment are used safely, securely and economically.
• Ensures full protective uniform and identification is worn at all times and other protective work wear is worn when necessary.
• Following induction and departmental training maintain a working knowledge of policies, procedures and work instructions ensuring they are implemented at all times.
• Support the team during periods of absence, sickness, holidays and during busy periods to maintain high levels of customer service.
• Participating in the on call Rota (where applicable)

Qualifications / Skills

• Engineering / Electrical experience preferred.
• A methodical, logical and practical approach.
• An understanding of intermediate engineering and electrical principles.
• Ability to prioritise work in the light of changing circumstances and amend route plans accordingly.
• A positive and team oriented approach, whilst being able to work autonomously.
• Thorough understanding of Health and Safety principals.
• Strong geographical knowledge of area.
• Be conversant with ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007, the Company’s Integrated Management System – Desirable.
• Willing to undertake training as required to obtain and develop skills and knowledge base.
• Excellent communication skills both over the telephone and face to face. Demonstrating a high level of customer service, professionalism and compassion for others at all times. Confidently handling difficult conversations with customers.
• Able to problem solve and seek solutions logically in challenging situations using initiative and resourcefulness.
• Demonstrate a motivated and passionate approach to work, taking ownership for tasks. Planning and Organising to manage time and workload effectively.
• Maintain the strictest confidentiality and respect the privacy and dignity of patients during visits.
• Actively participates and co operate with other members of staff to improve and develop a high standard of service

Please note

• Due to the nature of this role an Enhanced DBS (formerly CRB) Disclosure will be required (at the company’s cost)
• You will be required to participate on an out of hours rota
• Applicants must live within a reasonable distance to the area covered
• A full manual driving licence is required, as you will be required to drive a manual company van

What we will offer in return

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognise and value our global employees. You will have our full support, training and opportunities for professional development.