R&D Engineering Team Lead ServiceNow

Job Description

Select how often (in days) to receive an alert:

Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands – Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end to end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

The R&D Engineering Lead is a senior technical leader within the Global ServiceNow Portfolio organisation, reporting directly to the CTO / Portfolio Lead. This role is responsible for driving engineering led innovation, building next generation accelerators, architecting cutting edge GenAI and Agentic AI capabilities, and supporting the creation of differentiated IP for Atos’ global ServiceNow business.

The R&D Engineering Lead works collaboratively with Portfolio Directors and Value Engineering Directors to translate portfolio strategy and industry needs into high value engineering outputs-prototypes, accelerators, integrations, tools, and technical proofs of concept that strengthen Atos’ competitive edge.

This is a highly hands on, innovation focused leadership role that combines platform engineering excellence with strategic thinking and cross functional collaboration.

Strategic Impact

• Drive the technical innovation engine for the global ServiceNow business, aligned to portfolio strategy.
• Build reusable frameworks, accelerators, AI powered components, and IP that enhance competitive differentiation.
• Lead R&D initiatives exploring GenAI, Agentic AI, automation, integration patterns, and emerging ServiceNow capabilities.
• Strengthen Atos’ positioning with ServiceNow through technical excellence, joint innovation, and prototype delivery.
• Enable faster time to market for global offerings through engineering velocity and reusable asset development.
• Translate future looking technology trends into actionable engineering solutions.

Key Responsibilities

• Define and execute the R&D strategy to support portfolio roadmap, innovation priorities, and future investments.
• Identify emerging technologies, ServiceNow releases, and ecosystem opportunities to shape next gen solutions.
• Partner with the CTO on strategic bets and long term capability building.

AI Engineering & Next Generation Solutions

• Lead engineering design and development of:
• GenAI solutions
• Agentic AI components, including autonomous agents and workflow orchestration
• AI infused accelerators, decisioning engines, and knowledge automation
• Collaborate with Portfolio Directors to embed AI capabilities into global offerings.

Accelerator, Framework, and Asset Development

• Architect and oversee development of reusable assets such as:
• Reference implementations
• Technical frameworks
• Integration templates
• Ensure all assets follow engineering best practices, are production grade, and integrate into delivery methodologies.

Technical Prototyping & Proof of Concepts (PoCs)

• Lead technical PoCs for ServiceNow modules, AI capabilities, platform extensions, and ecosystem technologies.
• Validate technical feasibility of new portfolio ideas before commercialization.
• Partner with Alliance teams and ServiceNow for joint innovation PoCs.

Collaboration with Portfolio Directors

• Provide technical depth and engineering execution support for each portfolio area.
• Component architectures
• Beta prototypes
• Ensure solution offerings are technically robust, scalable, and differentiated.

Engineering Governance & Quality Standards

• Define engineering standards, coding best practices, versioning, CI/CD automation, and DevSecOps expectations.
• Ensure strong quality, security, and performance principles for all developed assets.
• Maintain a structured lifecycle for R&D assets from prototype to offering ready solution.

Ecosystem, Alliance & Community Engagement

• Collaborate with ServiceNow architects, product managers, and engineering teams on innovation initiatives.
• Engage with ecosystem technology partners (AI platforms, automation tools, ISVs) for solution co development.
• Support Knowledge, AI Summit, and external events by showcasing R&D innovations and prototypes.

Technical Leadership & Talent Development

• Build and mentor a global engineering community of:
• ServiceNow developers
• Automation specialists
• Foster a culture of experimentation, technical excellence, and continuous learning.

Required Experience & Capabilities

• Strong technical background in ServiceNow development, architecture, or platform engineering.
• Hands on expertise with:
• ServiceNow App Engine, Integration Hub, Automation Engine
• GenAI capabilities (LLMs, vector search, embeddings, orchestration)
• AI agents, workflow automation, and cognitive services
• Demonstrated experience leading innovation, R&D, PoCs, or solution engineering teams.
• Deep understanding of ServiceNow domain architecture, platform extensibility, and best practices.
• Ability to translate high level strategic directions into engineering roadmaps and deliverables.
• Strong collaboration skills, with experience working across portfolio, sales, delivery, alliances, and industry teams.
• Exceptional problem solving ability with an innovation first mindset.
• Excellent communication and the ability to present technical concepts to both engineering and business audiences.

What We Offer

• Opportunity to shape the next generation engineering and innovation agenda for a global ServiceNow business.
• Strategic role working directly with the CTO and influencing future offerings, AI investments, and portfolio direction.
• Hands on innovation environment with access to ServiceNow early release programs, ecosystem partners, and R&D initiatives.
• High visibility across global leadership, portfolio teams, and key clients.
• Competitive compensation and strong career acceleration opportunities.
• Competitive compensation package and strong career progression opportunities.
• Investment in your professional development and growth.