Quality Assurance & Compliance Lead – 4-Day Week, Impact

Job Description

RECRUITMENTiQ, in partnership with a leading Scottish charity, is recruiting a Quality Assurance & Compliance Lead in Glasgow, operating a 4-day working week. You will strengthen quality standards, regulatory compliance and customer outcomes across teams using AI-powered monitoring tools.

You’ll review interactions, identify risks, coach colleagues, and drive continuous improvement to deliver exceptional customer experiences while upholding regulatory adherence.