Property Manager Assistant

Job Description

Residential Management Group (RMG), a market leading Property Management Company, is looking for a Property Manager Assistant to support the delivery of an excellent property management service across a residential portfolio. In this varied role, you’ll provide key administrative and coordination support to our wider regional teams, helping to ensure our customers receive a consistently high standard of service.

Where will I be working?

Hybrid role based out of our Glasgow office, but with time spent out on site and home working.

More about your role

Your day to day will be busy and varied, and will include:

• Client care and liaison, ensuring calls and emails are handled professionally and efficiently, and queries are resolved wherever possible.
• Supporting coordination between accounts and property services teams to help deliver service commitments.
• Working in line with industry standards and expectations, including the RICS Code of Conduct, TPI guidance.
• Assisting with record keeping, ensuring accuracy and maintenance of client and company records.
• Supporting Health & Safety administration: reviewing and actioning hazard reports, completing hazard actions, and escalating concerns where needed.
• Helping with core operational tasks such as site take ons (preparing transition checklists), key issuance, urgent purchase orders, regional reporting, and other ad hoc projects as agreed.
• Promoting a strong service culture by working to agreed SLAs, sending holding responses when needed, and identifying opportunities to improve customer service.

What we’re looking for

We’re looking for someone who is proactive, organised and confident communicating with a range of stakeholders. You’ll take pride in delivering a high quality service and supporting a fast paced regional team.

Essential skills and experience:

• Strong administrative or coordination experience, with excellent attention to detail and accurate record keeping.
• Confident written and verbal communication skills, with a professional and customer focused approach.
• Ability to manage competing priorities, respond within SLAs and use initiative to improve working practices.

Desirable:

• Exposure to property management or familiarity with TPI standards.
• Experience supporting Health & Safety administration or hazard reporting processes.

What does RMG have offer you?

You will not only be joining a thriving market leader where you’ll benefit from working alongside the best in the industry, you’ll also receive a superb package of company benefits including:

• 27 days holiday plus all Bank Holidays
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services)
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG’s parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!