Property Manager

Job Description

Exciting Opportunity: Property Manager for Award-Winning Agency

Our client, a highly-regarded Property Management agency, is seeking a skilled Property Manager to join their team. Renowned for delivering exceptional services, they manage a wide range of properties, from traditional tenements to modern apartment blocks, as well as grounds maintenance. In addition, they offer specialised services tailored to both existing and new developments.

Each property is overseen by a lead Property Manager, supported by a dedicated team equipped with the knowledge, expertise, and experience to manage a diverse portfolio.

Role Overview:

They are looking for a proactive, organised individual to manage a portfolio of properties while delivering high-quality customer service. The ideal candidate will efficiently handle various property management functions, ensuring tasks are carried out to completion. Full training will be provided where necessary. Success in this role requires excellent organisation, the ability to work under pressure, and strong client care skills.

Working Hours:

Monday to Friday, 9:00 AM to 5:00 PM, with a one-hour lunch break.
Occasional work outside office hours may be required, especially for client meetings.

Key Responsibilities:

Apply company policies and procedures to the highest standards.
Coordinate daily, contractual, and cyclical maintenance for assigned properties.
Attend client meetings, including AGMs.
Assist in the project management of significant internal and external works.
Maintain communication with local authorities, government bodies, and other regulatory entities.
Update and manage client files, including hard and digital copies.
Respond to client queries both verbally and in writing.
Ensure the collection of fees and charges, managing arrears and implementing credit control when necessary.
Oversee budget management, including tracking expenditure, preparing year-end accounts, and generating financial reports.
Conduct regular site visits to ensure property standards are maintained.
Handle insurance claims efficiently, in coordination with relevant staff.
Keep clients informed about property management updates, including circulating newsletters and other relevant communications.
Ensure compliance with Health & Safety regulations and regular safety checks.

Working Environment:

Primarily office-based with regular visits to residential sites and attendance at meetings and conferences.
Flexibility for evening work to accommodate client needs.

Skills and Experience:

Essential:
Minimum of two years’ experience managing a portfolio of residential developments.
Familiarity with relevant Scottish property legislation (e.g., Property Factors Scotland Act 2011).
Ability to interpret and apply company procedures consistently.
Strong verbal and written communication skills, with the ability to manage timeframes effectively.
Proficient in IT, including Word and Excel.
Committed to delivering excellent customer service and problem-solving.

Desirable:
IRPM Part 1 and Part 2 qualifications.
Relevant degrees in property management or related fields.
Membership in professional bodies such as Assoc. RICS or higher.

Core Competencies:

Communication & Teamwork: Honest, respectful, clear, and structured communication. Approaches tasks with a “can-do” attitude.
People Management & Development: Focused on achieving performance goals, with a passion for personal growth and developing others.
Creativity & Innovation: Curious and open-minded in exploring new approaches to property management.
Commitment & Drive: Upholds high standards, consistently delivering quality results, and demonstrating professionalism.

Business and Technical Skills:

Commercial Awareness: Thorough understanding of the property market and the agency’s operations.
Client Relations: High-level customer service and the ability to choose appropriate solutions to client issues.
Technical Knowledge: Proactively seeks opportunities to expand technical skills and knowledge.
Performance Targets: Performance will be reviewed twice annually through the company’s performance development and appraisal process, with clear objectives set in collaboration with your manager.

Flexibility Clause: Other duties and responsibilities may arise in line with the nature of the role or as the company evolves.

For more information please contact Joanna Collett at C&P Recruitment or for immediate consideration please apply now.

C&P Recruitment Ltd is a recruitment business which provides work-finding services to its clients and work-seekers. The Company must process personal data (including sensitive personal data) so that it can provide these services – in doing so, the Company acts as a data controller, for more information on how we store, and process personal data please visit our website and view our Privacy Policy.