Property Manager


Job Description

JC112 – Property Manager
Location Inverness
Salary £Competitive


First Military Recruitment is working in partnership with our reputable client who is seeking a Property Manager to join their team in Inverness.

Duties and Responsibilities:

  • Customer experience & engagement:
  • Building and maintaining relationships with both customers and contractors.
  • Responsible for creating and distributing regular customer communications.
  • Conduct regular owners meetings, in both individual and group settings.
  • Plan, attend and manage evening AGM s for portfolio sites.

Portfolio management:

  • Responsible for instructing and monitoring both reactive and proactive repairs.
  • Manage and co-ordinate customer insurance claims process.
  • Conduct regular property visits.

Record keeping:

  • Ensuring customer records are kept accurately and up to date.

KPI s:

  • Customer satisfaction (complaints % and survey/interviews).
  • Customer response times (% delivery vs target).

Skills, Experience and Qualifications:

  • Factoring experience.
  • Previous experience in a customer service-based role in property, FM, Lettings, Homes would be considered.
  • Strong communicator.
  • Ability to work well as part of a team.
  • Proficient using Office 365.
  • Ability to work to targets.
  • Works well under pressure.
  • Previous experience using a CRM based system is preferable, but not essential.

In return our client offers:

  • A competitive salary DOE.
  • Car allowance.
  • Company pension.
  • Working Hours: 35 hour week – Monday to Friday, with a 4pm finish on a Friday!
  • The opportunity to contribute to a growing organisation, providing both personal and career development opportunities.
  • Other benefits TBC.