Job Description
Property Factoring Coordinator – Customer Service Focus
Location: Glasgow / Hybrid Option
Salary: EVH Grade 6
Are you passionate about delivering exceptional customer service and want to work in a role where you make a real difference? We’re looking for a Property Factoring Coordinator to join our busy services team. This is a key role supporting homeowners and sharing owners, providing guidance, resolving enquiries, and managing the administration of property factoring services.
What you’ll do:
- Be the first point of contact for owner enquiries, providing clear, friendly, and professional support.
- Manage factoring administration including records, correspondence, invoicing, and statistics.
- Support debt recovery processes and manage high-value arrears cases.
- Assist with major works projects, homeowner welcome packs, and shared equity administration.
- Collaborate across teams, contractors, and consultants to deliver quality services.
- Help drive customer engagement and support vulnerable homeowners.
- Ensure accurate logging of enquiries, complaints, and actions in our management systems.
What we’re looking for:
- Strong communication skills with a customer-focused mindset.
- Excellent attention to detail and organisational skills.
- Ability to manage multiple priorities and deadlines.
- Experience with administration, record-keeping, or property services is an advantage.
- Confidence working with debt management and legal processes is desirable.
- Team player who thrives in a collaborative environment.
Why join us?
- Make a tangible impact on our homeowners’ experience.
- Work in a supportive, professional, and friendly environment.
- Opportunities for learning and development across property and customer services.
If you’re ready to contribute to a high-performing team and help deliver an outstanding property factoring service, we’d love to hear from you!
RG Setsquare is acting as an Employment Business in relation to this vacancy.
