Project Manager, Client Connectivity – 12 Months Secondment

I.T. & Communications
Midlothian
June 8, 2026
Permanent
Urgent

Job Description

Project Manager, Client Connectivity – 12Months Fixed Term Contract

The role of a Project Manager in Client Connectivity is key to shaping global and local client relationships by managing multiple payments technical and liquidity projects to successful completion. You’ll be at the forefront of onboarding clients onto HSBC’s channels and solutions, ensuring seamless transitions, driving satisfaction, and supporting excellence.

Responsibilities

  • Support pre mandate and RFI/RFP consultation and project management expertise for our diverse client base, utilising your knowledge of Payments, Liquidity, ERP, and Regulatory Solutions.
  • Streamline documentation processes using tools like GDOCs to ensure accurate and timely delivery, minimising friction.
  • Employ proactive project management methodologies and utilise our scalable organisation designs to manage multiple client projects effectively.
  • Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with senior stakeholders.
  • Take ownership of client relationships post sales, leading client communication throughout the project lifecycle and beyond.
  • Ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed.
  • Collaborate with cross functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimise internal processes and project delivery.
  • Stay updated on the latest developments in payments products and technology.
  • Support the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure.

Qualifications

  • Experience in building effective client relationships and stakeholder management.
  • Proficiency in payments and liquidity product knowledge.
  • Awareness of the various industry standard formats (including ISO20022), testing processes and methodologies.
  • Awareness of the key industry changes, with specific reference to Swift MT to MX (ISO) migration and the requirements and impact to our client base.
  • Previous project management experience.
  • Ability to manage competing deadlines effectively in real time.
  • Excellent communication and influencing skills.
  • Proven ability to excel under pressure and drive strategic initiatives forward.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

Location

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