Job Description
We have an excellent opportunity available for a Customer Relations Specialist to join our team at Porsche Centre Edinburgh.
As a Sytner Customer Relations Specialist, you will provide outstanding customer care as well as maintaining long-term relationships with our customers. You will also manage our database, diary and appointments and keep customers updated on the latest products in order to increase sales. Resolving customer issues quickly and efficiently is of paramount importance whilst also ensuring to understand our customers’ individual needs.
This is a challenging role where customer care always comes first, requiring excellent communication skills and a commitment to maintaining our core Company values. Ultimately, our Customer Relations Specialist will work closely with our Aftersales team to ensure that we are offering best advice and providing a world-class service to all our customers.
The role as Customer Relations Specialist can require a variety of flexible working patterns, which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About you
Don’t worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses to support your career.
You will have excellent interpersonal, organisational and administrative abilities along with effective communication skills and attention to detail is vitally important. A strong customer service background would be beneficial with a positive attitude focused on delivering customer satisfaction at all times. You should be proficient in all Microsoft applications including Microsoft Xcel.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual’s unique contribution, supporting our colleagues to thrive and achieve their full potential.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.
Unsure? Read on
We represent over 23 of the world’s most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
