Parts Advisor

Job Description

£32,711 per annum + Overtime: Salary is negotiable depending on experience

Pentland Component Parts is recruiting for a Parts Advisor!

Parts Advisor Location

We have two positions available: one at our Loanhead branch (EH20 9LZ) and one at our Sighthill branch (EH11 4EP).

Salary

£32,711 per annum + Overtime – Salary is negotiable depending on experience.

Contract & Hours

Monday – Friday 8:00 am – 5:00 pm. Saturday 8:00 am – 12:30 pm.

Benefits

Company pension, 28 days annual leave (including bank holidays), employee discount scheme, overtime (on average two Saturdays per month – paid 1.5 ) and career progression.

Pentland Component Parts Ltd is a specialist in vehicle parts distribution and has vacancies for Parts Advisors.

The company seeks a friendly, outgoing individual with prior experience in this role to join our team.

Responsibilities

• Answer calls coming into the branch in a friendly and efficient manner.
• Look up parts using electronic catalogues, websites and occasionally paper catalogues.
• Advise customers on parts they might need, including add on sales.
• Check availability of parts on computer stock records.
• Book orders on the computer system correctly and as quickly as possible while considering the customer’s level of urgency and van schedules.
• Ensure all customers receive the best all round service by telephone or in person, over the counter.
• Learn about new product groups and new brands as they become relevant.
• Order from suppliers when necessary.
• Handle cash and process spot and account payments.
• Maintain shop displays as required.
• Put stock away.
• Liaise with other departments and branches to ensure transactions and processes are completed correctly.
• Grow sales by profitable means while keeping within acceptable branch margin limits.
• Deal with customer problems and queries.
• Report any serious or unresolved problems to your Line Manager or a Company Director.
• Communicate effectively with customers and colleagues.
• Assist colleagues where required.
• Provide any other assistance needed to ensure the smooth running of the branch.

Requirements

• Work well and deliver results under pressure.
• Be organised with great attention to detail.
• Be dynamic, outgoing and energetic.
• Be motivated by sales but able to handle rejection.
• Willingness to learn and develop.
• Be a team player with the ability to work independently.
• Have excellent interpersonal and communication skills, both written and verbal.
• Be IT literate.
• Have a good knowledge of car parts; knowledge of MAM cataloguing and main dealer EPCs is also desirable.

About us

We are an award winning motor factor with over 40 years of experience distributing vehicle parts to garages and workshops in the Lothian Region.

We have built an excellent reputation with customers and industry colleagues for supplying high quality automotive products with a particular focus on outstanding service.

Our people are fundamental to our success, and you could be part of the team.

We would be open to applications from candidates who have experience in / as Parts Advisor, Automotive Sales, Automotive Telesales, Mechanical Parts, Parts Assistant, Workshop Controller, Workshop Assistant, Workshop Planner.