Part Time Customer Contact Advisor
Job Description
Our Motability Advisor is a multi skilled roll, providing outstanding service to our customers. You will be required to make bookings, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.
The ideal candidate will be customer focused, detail oriented and innovative. You should be polite, accurate, knowledgeable and able to work well within a team.
Able to adapt your skills and knowledge to create a one stop shop for our Motability Customers, whilst delivering a world class customer experience.
Shift Patterns
- Monday to Thursday 2pm until 6pm, 16 hours over 4 days
- Friday and Saturday 8.30am until 5pm, 14 hours over 2 days
- Training will be completed onsite, side by side
- Hybrid working one day per week once training has been successfully completed
Responsibilities
- Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
- Using listening skills to understand the needs of the customer before offering the best possible solution.
- Responding efficiently to customer and creating a positive experience.
- Remaining calm and professional while dealing with our customers and providing them with best solutions to resolve their issues.
- Joining a team of Call Centre Customer Service representatives and building a positive relationship of teamwork, trust and excellence.
- Participating in training and motivated to increase and improve existing skills
- An ability to adapt to various functions within the team, whilst remaining customer focused.
Background and Knowledge
- Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communications skills.
- Proven ability to assess information and make informed decisions.
- Ability to resolve conflict and diffuse tension.
- Strong time management skills.
- Taking ownership of each situation, to ensure we reach an appropriate resolution.
