Out of Hours – Customer Service Advisor


Job Description

Salary: 12.10 per hour (Living Wage Employer)

Shift Uplift: 400 per month

Location: Capgemini, Inverness or Nairn

Hours: Night shifts are (Apply online only) and Day shifts are (Apply online only)

Typical shift pattern is a 3-week rotation:

Week 1: Mon – Off, Tues – Off, Wed – Off, Thu – Night, Fri – Night, Sat – Night, Sun – Night

Week 2: Mon – Off, Tues – Off, Wed – Off, Thu – Night, Fri – Off, Sat – Day, Sun – Day

Week 3: Mon – Night, Tues – Night, Wed – Night, Thu – Off, Fri – Off, Sat – Off, Sun – Off

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini based in Inverness or Nairn.

As a Customer Service Advisor, you will be the first point of contact for customers.

Your main responsibility is to provide 1st line IT support to Capgemini’s clients.

What you’ll do

  • Respond to incoming requests via telephone, email, and web chat
  • Log all requests in the appropriate call-logging software
  • Assign calls to relevant support teams
  • Action Back Office requests as and when required
  • Advise customers and support teams of known problems/workarounds
  • Ensure customers are kept updated with the progress of their request
  • Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

What you’ll bring

  • Effective communication skills, both verbally and in writing
  • Genuine passion for delivering exceptional customer service
  • A keen willingness to learn and adapt
  • The ability to work both independently and in a team environment
  • Strong analytical skills
  • Ability to work under pressure

If you feel that you fit the above criteria, then apply today!

Manpower UK is acting as an Employment Business in relation to this vacancy.