Optical Assistant – Mobile – Glasgow

Job Description

We are currently recruiting for a Mobile Customer Care Assistant to join our Duncan & Todd Opticians & Hearing Care branches across Glasgow City Centre, Stirling & Dunfermline. Due to the nature of this role you will be entitled to a mobile salary uplift.

Our Customer Care Assistants are the first point of contact for the patients and customers in our busy practices and this varied role comes with a wide range of responsibilities.

Key Responsibilities

• Handling all patient queries coming into the practice via telephone, email or in person. Assisting where able and directing inquiries to the most appropriate staff member.




• Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.




• Assisting patients on the practice floor with frame and lens selection.




• Giving patients demonstrations on how to insert and remove contact lenses.




• Processing deliveries and collections of stock.




• Administration and maintenance of patient records, databases and NHS paperwork.




• General housekeeping duties to ensure the practice is clean, tidy and presentable.




• Other ad hoc duties as and when required.

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Candidate Profile

• Experience within an optical environment would be advantage but full training would be provided




• Experience within a fast-paced and dynamic working environment




• Exceptional interpersonal and customer service skills




• Excellent verbal and written communication




• Customer Service




• Written and Verbal Communication




• Problem Solving




• Prioritisation and Deadline Management

Required Work Experience

• Experience within a customer facing role – ideally in an optical environment

As a company, the D&T Group offer:

• 29 days annual leave (full time equivalent) inclusive of public holidays




• Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends




• High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform.




• Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First




• The opportunity to work for a company that cares.




• Career progression opportunities and further training.