Operations Control Associate

Job Description

Help shape how a modern digital bank manages operational risk-at scale, and with real customer impact. You’ll join International Consumer Bank as we build and evolve the control framework behind critical operations in the UK. This is a chance to work in collaborative teams, improve how we detect and resolve issues, and strengthen resilience. If you enjoy turning complexity into clear, effective controls, you’ll thrive here.

As anOperations Control AssociateinInternational Consumer Bank Operations Control Management, you will help design, execute, and continuously improve the control framework supporting Corrections Processing, Cash Operations, and Card Operations. You will partner closely with Operations, Compliance, Risk, Audit, and Technology to identify risks, test and monitor controls, and drive issue remediation. You will contribute to a continuous, integrated approach to risk assessment and support governance through clear reporting and escalation.

Job responsibilities

• Maintainand enhance the end-to-end control environment across corrections, cash operations, and card operations
• Performrisk and control assessments, identify control gaps, and document control design and operating effectiveness
• Designpreventive and detective controls, including reconciliations, exception reporting, access controls, and maker-checker processes
• Defineand monitor key risk and control indicators, including trend analysis and escalation thresholds
• Implementand monitor controls for cash processing, settlement, reconciliations, breaks management, and exception queues
• Strengthencard operations controls, including transaction processing integrity, adjustments, disputes and chargebacks, and customer-impact risk mitigation
• Validatecompleteness and accuracy between operational systems, settlement platforms, and downstream reporting
• Overseecontrol aspects of the corrections lifecycle to support appropriate approvals, evidence, audit trail, and segregation of duties
• Analyzeroot causes and recurring drivers of errors, anddriveremediation to reduce rework and repeat issues
• Identifysimplification, automation, and reporting enhancement opportunities to reduce manual touch points and risk
• Assesscontrol impacts of process changes and system releases, andsupportchange governance and readiness

Required qualifications, capabilities, and skills

• Work experiencein operational risk, controls, compliance, audit, or a related discipline within a financial institution, regulator, consulting firm, or retail investments manager
• Experienceperforming risk and control assessments and identifying control gaps, with clear documentation standards
• Knowledgeof operational controls, reconciliations, issue management, and maintaining audit-ready evidence
• Abilityto perform root cause analysis, develop action plans, and drive execution across stakeholders
• Strong analytical skillswith high attention to detail and accuracy when working with metrics and control testing results
• Strong written and verbal communicationskills, including preparing control reporting and stakeholder updates
• Experiencepartnering with cross-functional stakeholders to remediate control gaps and operational risk issues
• Foundational process mappingcapability and familiarity with control testing or quality assurance practices
• Strong time managementskills, comfortable managing multiple deliverables and deadlines in an evolving environment
• Proficiencyin Microsoft Office (Word, Excel, PowerPoint) and Visio

Preferred qualifications, capabilities, and skills

• Experience using tools such as JIRA, Confluence, Alteryx, or CORE
• Knowledge of retail banking products, processes, regulations, and operational risk disciplines
• Bachelor’s degree
• Exposure to data-driven reporting and dashboarding of key risk and control indicators, including basic data analysis concepts
• Experience collaborating in agile squads or cross-functional teams in an agile delivery environment