Operational Quality and Performance Team Manager

Job Description

Overview

Are you passionate about quality and delivering exceptional service to both colleagues and external stakeholders? This is a team manager role based within the Student Awards Agency for Scotland (SAAS) Operations within our Quality and Performance Team. The Team’s purpose is to carry out quality assurance across operations and maintenance of all operational guidance and training.

The main aim of the role is to manage Quality and Performance staff to carry out operational quality assurance identify any areas of concern, manage the implementation of guidance changes and delivery of training.

Responsibilities

• Manage Quality and Performance staff to carry out operational quality assurance
• Identify any areas of concern
• Manage the implementation of guidance changes and delivery of training