Office Administrator

Job Description

About Us:

At Grove Group Scotland, we are dedicated to creating a workplace where excellence is our standard. We have been pushing the boundaries of what is possible since 1964. Our team is passionate about delivering outstanding results and fostering a culture of collaboration, respect, and continuous improvement.

Job Description:

We are seeking a highly organised and proactive individual to join our team. The ideal candidate will possess exceptional communication skills, a keen attention to detail, and the ability to manage multiple tasks efficiently. In this role, you will be responsible for overseeing the day-to-day administrative functions of the office, ensuring smooth operations, and supporting various departments as needed.

Key Responsibilities:

• Customer Support:
  • Answer customer inquiries via phone, email, and chat
  • Resolve customer issues promptly and efficiently
  • Provide product and service information to customers
  • Process orders, forms, applications, and requests
  • Follow up with customers to ensure their satisfaction
• Administrative Support:
  • Plan deliver routes
  • Prepare import and export paperwork
  • Organise and schedule meetings, appointments, and travel arrangements
  • Handle incoming and outgoing mail and packages
  • Assist in the preparation of reports and presentations

Qualifications:

• Previous experience as an office assistant is desired, but not essential.
• Excellent verbal and written communication skills
• Strong organisational skills, including the ability to prioritize tasks and to work under pressure.
• Excellent verbal and written communication skills
• Be able to multitask
• Friendly and professional demeanour with a customer-oriented mindset
• Positive attitude to work
• Proficient in MS Office packages and capable of learning new systems