Night Receptionist
Job Description
Why Join Apex Hotels?
We genuinely care about our guests and each other, and we show this through our family values of Trust, Passion, Friendliness and Teamwork.
Benefits
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state of the art gym and pools
- Healthy meals while you’re working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you flexibility to get paid earlier than your normal monthly pay date
- £200 referral bonus when your friends or family join the team
- Access to discounts and wellbeing platform “Treat Yourself Here” after first successful 3 months
- Employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
Responsibilities
- Greet guests with a friendly hello and an infectious smile
- Ensure seamless guest check in/out procedures
- Provide accurate information about the local area and hotel facilities and services
- Answer phone calls and emails
- Create a brilliant customer service environment, promoting guest loyalty
- Ensure the building is safe and secure overnight
- Attend to guests’ requirements and provide a personal experience
Qualifications
- Deliver excellent standards and accuracy
- Use initiative and self aware evaluation of one’s own work
- Have a customer service attitude
- Ability to multi task and organise a variable workload
- Provide excellent attention to detail
- Genuine desire to provide a warmer welcome to guests
- Strong organisational skills and attention to detail
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
