Night Porter

Job Description

About the role

You’ll be part of our busy team of Porters – responsible for maintaining security, cleanliness and customer satisfaction during the night shift.

You’ll deliver exceptional customer service to all our guests. From carrying guests’ luggage to supporting with conference set up for the next day or clearing snow, no night shift will be the same.

Your friendly and engaging personality will immediately reassure our guests that they’re in safe hands. You’ll make lasting impressions, taking every possible opportunity to talk to our guests, share our story and enhance their experience.

As you’ll drive our guests and team on and off the Estate, you’ll be over 21 with a clean driver’s licence.

What we need from you

• Previous Porter experience – a night owl!
• Good Listener – we don’t make assumptions; we listen to what our guests have to say – the good and the bad.
• Team focus – there are no egos here, just hard working people who love creating memorable experiences for every guest.
• Ideas and openness – we’re up for doing things differently and will try (almost) everything once.
• Fun and easy to talk to – we’re looking for personality, not a corporate clone.
• Flexibility – there’s no problem you can’t fix.

What you’ll get from us

• Live-in Accommodation – On site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
• Exclusive Discounts – Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
• Team Rate Hotel Stays – Take time to recharge withdiscounted staysat all of our hotels from just £30 per night – where will you explore next?
• Refer a Friend Bonus – Earn up to £250 £500 for each successful team member or manager you recommend to us.
• Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team – Work in afun, welcoming environment where team spirit and well being are a priority.
• Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities togrow and explore new career paths.
• Wellbeing Support – Get 24/7 confidential support via theHealth Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and alegendary annual staff party.

Please note

This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.